Delta Air Lines had the highest on-time rate of any US airline.
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Delta Air Lines was the most punctual airline in the United States in 2022, a recent report revealed.
In all, Delta had an on-time rate of 82.1 percent, according to the Department of Transportation’s (DOT) Air Travel Consumer Report (ATCR). (A flight that lands within 15 minutes of your schedule is considered on time.)
“The ATCR is designed to assist consumers with information about the quality of services provided by airlines,” the DOT wrote in a statement obtained by Travel + Leisure. “(The) DOT uses ATCR data, consumer complaints, and other information it obtains from airlines to inform its enforcement activities and the adequacy of existing rules.”
Alaska Airlines had the second highest on-time rate last year at 79.1%, followed by United Airlines at 78.7%, American Airlines at 77.1% and Hawaiian Airlines at 75.8%.
Southwest Airlines, had a 73.2 percent on-time rate in 2022. But it saw that rate drop to 60.7 percent during the month of December, when it canceled thousands of flights over the holidays, leaving countless passengers stranded.
Still, Southwest didn’t have the lowest on-time rate in 2022. That belonged so much to JetBlue, which ranked next to last of all major US airlines last and was on time 63.4 percent of the time.
Last summer, the DOT created a website that details the policies on cancellations and delays, and describes what compensation they offer. For example, the top 10 US airlines now “commit to providing meals on demand when a controllable cancellation or delay causes passengers to wait three hours or more for a new flight,” according to the department.
Earlier this month, the DOT released a second board for family seating policies, which can vary greatly by carrier. So far, only American Airlines, Frontier Airlines and Alaska Airlines have committed to offering free family seats as part of their customer service plans.
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Read the original article on Travel and Leisure.