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SupportNinja’s revamped brand and website is the culmination of its recent growth, including the acquisition of Bolton Remote, expansion into EuropeExpanded service offerings and 3X growth in three years

DALLAS, March 30, 2023 /PRNewswire/ — SupportNinja, an award-winning, dallasThe headquartered business process outsourcing company has announced the introduction of its newly revamped brand. The vibrant brand update captures the dynamism of its people and the evolution of SupportNinja’s offering to the market, following the expansion of its service offerings, continued organic growth, the acquisition of Bolton Remote, and geographic expansion into Europe. The refreshed brand retains the SupportNinja name, but is relaunched with a fresh look, feel, and sound that epitomizes the transformation the company has undergone over the past eight years.

SupportNinja Marketing Director, Claire Fujasshowcased the new brand to an energetic crowd of nearly 2,000 employees at the philippines.

“Our new brand is a celebration of the passionate and dynamic people who are the heart and soul of this company. We dedicate this to each and every one of you,” said Fujas. “I couldn’t be more proud to usher in a new chapter for SupportNinja along with so many talented teammates who made this possible. This is just the beginning.”

CEO of SupportNinja, connor tomkiesalso spoke at the lively memorial event in Clark, near one of the company’s three main sites in the philippines:

“We are a company with a passion for solving problems. We are driven by creating exceptional customer experiences for our customers’ customers. Over the past eight years, we have evolved from an ambitious start-up into Austin, to a fast-growing global outsourcing provider spanning multiple geographies, time zones, and languages. We have secured investments, acquired Bolton Remote and innovated our services and the ways in which our customers can enjoy these services.”

“As a newly merged organization that has experienced significant growth, the time has come for a brand refresh, one that captures the essence of our core values ​​and the future course of SupportNinja. It is incredibly gratifying to see the hard work of our el marketing team comes to life, and I am excited about the new ways in which we will add value to our customers and enrich the employee experience,” said Tomkies.

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business evolution

In 2022, SupportNinja acquired Bolton Remote, a provider specializing in customer success solutions, technical support, and product operations. This acquisition expanded the company’s geographic presence to EMEA through Irelandas well as the growth of SupportNinja’s already established operations in the US and the philippines. It also provided additional language capabilities and time zone flexibility, as well as the ability to offer “talent as a service” through highly customizable client solutions. That same year, SupportNinja expanded its operations to Romaniafurther expanding the company’s 24/7 customer experience footprint and enabling even more multilingual capabilities.

Unlike the traditional BPO model, SupportNinja now offers clients the option to choose and manage their outsourced team themselves, or let SupportNinja handle everything from recruiting to team management. These options meet the diverse outsourcing needs of today’s businesses and allow greater flexibility for clients to select the desired level of hands-on or remote management for their CX teams.

a new look

While the SupportNinja name remains the same, a nod to its roots in customer support, the company now has a new logo that features a custom logo and symbol. The symbol, constructed from the letters “S” and “N”, is designed to communicate key concepts valued by both SupportNinja and customers. The brand is fluid and dynamic in its off-center symmetry, representing association and sharing, movement and the ability to pivot, all based on balance. The new color palette is warm and energetic, while the new typefaces strike a surprising balance of warmth and virtuosity. All of this aptly captures SupportNinja’s dedication to the people and communities it serves.

Beyond this, the tagline “A Better Way to Outsource” has evolved into “A Better Way to Grow,” alluding to the company’s unique ability to help companies grow by connecting them with a broader world of talent. This ability to serve as an extension of internal teams helps clients free up resources, expand capacity and accelerate growth, while remaining flexible enough to adapt to changing business needs.

SupportNinja has experienced growth of over 250% in the last three years, largely due to increasing market demands and the provision of adaptable solutions to meet these demands. Now with a fresh new brand and refined positioning, SupportNinja is poised for even faster growth in the months and years to come.

Visit the new SupportNinja website at www.supportninja.com

About SupportNinja:

SupportNinja was founded in 2015 to help ambitious companies solve scale. By connecting companies with a broader world of talent, you can help them free up resources, expand capacity, and accelerate growth. With a strong focus on providing employees, customers, and customer clients with the best possible experience, SupportNinja stands out as a dynamic, people-focused organization that provides the world with “a better way to grow.” Get the latest updates at http://www.supportninja.com and SupportNinja’s LinkedIn page.

Contact: Chris Tofalli
Chris Tofalli Public Relations, LLC
[email protected]
914-834-4334

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SOURCE SupportNinja